Frequently Asked Questions
Are Snugglebug toys authentic and safe?
Yes, all toys sold by Snugglebug are authentic and meet or exceed safety standards. We prioritize child safety and all products sold have been thoroughly tested by accredited third-party testing organizations. All products sold by Snugglebug are designed by Snugglebug and created in collaboration with third-party manufacturers.
What age range do Snugglebug toys cater to?
Our carefully curated collection includes toys for children 18 months and older, with many options suitable for the whole family to enjoy together.
Do purchases of Snugglebug toys really fund conservation efforts?
YES! 15% of each purchase goes directly to conservation efforts for endangered species in the wild. These proceeds are funneled directly to our beneficiaries upon purchase.
How do I place an order?
You can place an order by selecting the desired toys, adding them to your cart, and proceeding to checkout. We offer various payment options for your convenience, including Shop Pay, credit cards and PayPal.
Can I pre-order items?
Yes, we offer pre-order options for upcoming, new items. Please check our website for specific pre-order instructions and estimated availability dates.
What are Snugglebug's offered shipping options and costs?
We offer standard and expedited shipping options. Costs are flat fees, currently $7 for standard and $15 for express shipping.
How long will it take to receive my order?
Typically, orders are processed and shipped within 1-3 business days. Delivery time depends on your location and chosen shipping method. You will be notified and will be provided a tracking number once your order has shipped and is in transit.
Do you offer international shipping?
Currently we do not offer international shipping on our website. Please reach out to us at info@snugglebugtoys.com if interested in making an international purchase.
What is Snugglebug's return policy?
We offer returns and exchanges for unopened items in their original condition within 30 days of purchase. Please contact our customer service for detailed instructions
What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact our customer service within 48 hours of delivery. We'll arrange for an exchange or refund.
How should I clean and maintain the toys?
Cleaning instructions vary by product. Generally, most toys can be wiped clean with a damp cloth. Our plushies should never be placed in a washer or dryer, and should be hand washed only.